Customer Service Representative

Our Elkhart office is seeking to fill a Customer Service Representative position for Aftermarket customers. This position services internal and external customers by entering sales orders with high degree of accuracy and communicating product availability for a large number of SKUs. Excellent communication and problem solving skills are needed. Job responsibilities are performed with routine and significant use of AS400, telephone, fax and/or email. The work is conducted in a fast paced environment and requires multi-tasking and working with a variety of people. Preferred candidates will possess:

· 3 years+ customer service experience

· Excellent communication skills

· Attention to detail

· MH/RV industry experience

· Aftermarket experience preferred

· Product knowledge

· AS400 experience

· Proficient use of English language

· Proficient Keystroke Speed

· Enjoy working in fast paced environment

· Ability to multi-task

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Communication method(s) used:

• Email
• Phone

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Team-oriented — cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place